Common Questions
1. What is your delivery time?
All orders are shipped out the next business day from
Northern California, New York or United Kingdom,
based on your destination.
Following are delivery expectations once the order has been shipped:
- Standard Shipping to United States West Coast: 3 to 7 business days from ship date
- Standard Shipping to United States East Coast: 3 to 7 business days from ship date
- Priority Shipping within United States: 2 to 4 business days from ship date
- 3 Day Shipping within United States: 3rd business day from ship date
- 2 Day Shipping within United States: 2nd business day from ship date
- International UK deliveries: 1 to 4 working days from ship date
- International Other European deliveries: 3 to 7 working days from ship date
- International Non European country deliveries: 7 to 20 business days from ship date
Notes:
- Please allow extra days for holidays and bad weather conditions.
- Cards sent directly to recipient are via USPS (Post Office),
with 1st class postage stamp applied on the envelope.
Delivery expectation is same as Standard Shipping above.
- If you choose to pick your cards up at a selected retail store
they usually are ready within 1 hour after you place your order.
- Standard shipping is via USPS and UPS Ground.
Priority shipping is via USPS.
2 Day and 3 Day shipping is via UPS.
- Cards sent to UK or European countries are generally via Royal Mail.
- All cards "sent to yourself" include a blank envelope.
2. How much do cards cost?
The following is our standard pricing. We do not overcharge customers for
shipping like most companies, so please keep that in mind when comparing prices.
Orders of a single card or an assortment of cards in any quantity under 3,000:
|
Quantity
|
Price Per Card
|
| 1* | $3.89 |
| 2 - 4* | $3.39 |
| 5 - 9 | $3.19 |
| 10 - 24 | $3.09 |
| 25 - 49 | $2.79 |
| 50 - 99 | $2.59 |
| 100 - 199* | $2.29 |
| 200 - 499* | $2.19 |
| 500 - 999* | $1.79 |
| Over 1,000* | $1.69 |
|
*
Orders with less than 5 cards or
exceeding 99 cards are not eligible
for FedEx Office pickup.
|
3. Do you offer bulk discounts?
Orders of an identical card, which includes the same inner verse,
in quantities of 3,000 or more:
|
Quantity
|
Price Per Card
|
| 3,000 - 3,999* | $1.19 |
| 4,000 - 4,999* | $1.09 |
| 5,000 - 7,499* | $0.89 |
| 7,500 - 9,999* | $0.79 |
| 10,000 - 14,999* | $0.69 |
| 15,000 - 19,999* | $0.61 |
| 20,000 - 24,999* | $0.57 |
| 25,000 - 49,999* | $0.55 |
| Over 50,000* | $0.51 |
4. Is personalization free?
Yes it is.
You can personalize the inside text and upload a photo for free.
Some cards allow you to personalize the card cover as well.
Other customization options:
-
Specific cards can be customized by its respective artists
via a request by you. (look for the artist pallete icon)
-
If you can't find "that right card" anywhere on our site,
you can send a request to our artist community and be presented
with several options, often within a few hours.
There is no charge for customization.
-
All photocard front covers can be customized by adding your
favorite pictures and in some cases text.
5. Are these quality cards?
We've been in business since 2000 and your satisfaction is our top priority.
Click here to see what our customers say about our the
quality of our cards and service.
-
Our cards are professional grade, similar to the cards you
purchase at your local greeting card store:
-
Cards mailed from Greeting Card Universe are printed
on 111 lb greeting card paper.
- Envelope stock is 80 lb., classic crest.
- 100% satisfaction guarantee*
- Feel free to call 877-347-6784 with any questions
6. How much does shipping cost
A. Shipping Charges for Cards
Sent to Someone Else:
Postage per Card
|
| United States | $0.73 |
| United Kingdom* | $1.50 |
| Canada | $1.50 |
| Mexico | $1.50 |
| Europe* | $2.00 |
| All Other International | $2.00 |
* Shipped from the United Kingdom.
B. Standard Shipping Charges for Cards
Sent to Yourself within the United States:
|
Cards Shipped
|
Standard Shipping
|
|
1
|
$3.99
|
|
2
|
$4.25
|
|
3
|
$4.50
|
|
4
|
$4.75
|
|
5
|
$4.99
|
|
6
|
$4.99
|
|
7
|
$4.99
|
|
8
|
$4.99
|
|
9
|
$4.99
|
|
10 - 19
|
$0.00
|
|
20 - 49
|
$0.00
|
|
50 - 99
|
$0.00
|
|
100 - 149
|
$0.00
|
|
150 - 199
|
$0.00
|
|
200 - 249
|
$0.00
|
|
250 - 299
|
$0.00
|
|
300 - 399
|
$0.00
|
|
400 - 499
|
$0.00
|
|
500 - 749
|
$0.00
|
|
750 - 999
|
$0.00
|
|
1000 - 1249
|
$0.00
|
|
1250 - 1499
|
$0.00
|
|
1500 - 2499
|
$0.00
|
|
Over 2500
|
$0.00
|
C. You can choose Expedited Shipping for Cards Mailed to Yourself
or a third Party within the United States. There are no expedited
shipping options for cards sent outside the United States.
The charges are as follows:
|
Cards Shipped
|
2 Day
|
3 Day
|
|
1 - 9
|
$30.00
|
$20.00
|
|
10 - 19
|
$48.00
|
$22.50
|
|
20 - 49
|
$51.00
|
$25.00
|
|
50 - 99
|
$61.00
|
$30.00
|
|
100 - 149
|
$71.00
|
$40.00
|
|
150 - 199
|
$81.00
|
$50.00
|
|
200 - 249
|
$91.00
|
$60.00
|
|
250 - 299
|
$101.00
|
$70.00
|
|
300 - 399
|
$111.00
|
$80.00
|
|
400 - 499
|
$121.00
|
$90.00
|
|
500 - 599
|
$150.00
|
$100.00
|
|
600 - 699
|
$175.00
|
$110.00
|
|
700 - 799
|
$200.00
|
$120.00
|
|
800 - 899
|
$225.00
|
$130.00
|
|
900 - 999
|
$250.00
|
$140.00
|
|
1000 - 1499
|
$300.00
|
$204.50
|
|
1500 - 1999
|
$400.00
|
$267.40
|
|
2000 - 2499
|
$500.00
|
$334.10
|
|
2500 - 2999
|
$600.00
|
$400.70
|
D. Standard Shipping Charges for Cards
Sent to Yourself from the United Kingdom:
|
Cards Shipped
|
United Kingdom
|
Europe*
|
|
1.
|
$1.45
|
$2.40
|
|
2 - 4.
|
$1.55
|
$2.90
|
|
5 - 9.
|
$0.00
|
$4.00
|
|
10 - 20.
|
$0.00
|
$8.00
|
|
21 - 25.
|
$0.00
|
$10.50
|
|
26 - 50.
|
$0.00
|
$25.50
|
|
51 - 75.
|
$0.00
|
$32.80
|
|
76 - 100.
|
$0.00
|
$45.20
|
|
101 - 150.
|
$0.00
|
$54.70
|
|
151 - 200.
|
$0.00
|
$64.20
|
|
201 - 250.
|
$0.00
|
$77.40
|
|
251 - 300.
|
$0.00
|
$77.40
|
|
301 - 400.
|
$0.00
|
$103.80
|
|
401 - 500.
|
$0.00
|
$121.40
|
|
501 - 1000.
|
|
$250.00
|
* Europe includes: Albania, Andorra, Armenia, Austria, Azerbaijan, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Republic of, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom, Vatican City
E. International Shipping Charges for Cards
Sent to Yourself:
|
Cards Shipped
|
International*
|
Canada
|
Mexico
|
|
1
|
$3.50
|
$2.80
|
$2.80
|
|
2 - 4
|
$3.50
|
$2.80
|
$2.80
|
|
5 - 9
|
$3.50
|
$3.60
|
$2.80
|
|
10 - 20
|
$9.80
|
$4.70
|
$7.20
|
|
21 - 25
|
$13.00
|
$6.70
|
$9.70
|
|
26 - 50
|
$17.60
|
$9.60
|
$15.90
|
|
51 - 75
|
$31.10
|
$17.50
|
$22.50
|
|
76 - 100
|
$40.80
|
$19.40
|
$28.40
|
|
101 - 150
|
$55.10
|
$30.95
|
$39.45
|
|
151 - 200
|
$68.80
|
$40.30
|
$53.30
|
|
201 - 250
|
$78.90
|
$47.10
|
$61.10
|
|
251 - 300
|
$92.50
|
$54.80
|
$71.30
|
|
301 - 400
|
$103.50
|
$58.50
|
$76.50
|
|
401 - 500
|
$132.80
|
$72.30
|
$92.30
|
|
501 - 1000
|
$250.00
|
|
|
* International shipping excludes the United Kingdom and Europe.
See above for shipping rates for the United Kingdom and European countries.
F. You can choose Expedited Shipping for Bulk Orders sent to yourself
or a third party within the United States. There are no expedited
shipping options for Bulk Orders sent outside the United States.
The charges are as follows:
Shipping Cost is Percentage of Total Card Price
|
|
Cards Shipped**
|
2 Day
|
3 Day
|
| 3,000 - 10,000 | 25% | 15% |
| 10,001 - 20,000 | 30% | 25% |
| 20,001 - 30,000 | 35% | 25% |
| 30,001 - 40,000 | 35% | 25% |
| 40,001 - 50,000 | 35% | 25% |
| Over 50,000 | 35% | 25% |
Note
- Bulk orders of 3000 or more identical cards will take approximately 7 to 10 days to ship.
Certain countries may charge additional fees, such as custom fees and
independent carrier fees. We cannot anticipate these fees and will not be
able to reimburse you for any additional fees incurred. Please contact your
local customs office or branch office of the US Postal Service to determine
what type of fees you may expect based upon the type of merchandise you wish
to order. We're sorry but we are not able to designate any packages as gifts.
* We can not be responsible for errors and mistakes out of our control
(e.g. user error, late delivery, etc)
7. Who can I mail the cards to?
There are three delivery options available:
- You can have one card mailed directly to someone else.
- You can have one or more cards mailed anywhere you choose
(yourself, business, third party). Shipment comes with
one blank envelope for each card in the order.
8. How quickly are cards mailed
They are usually mailed the very next business day, as long as you've placed
your order by midnight Pacific Standard Time.
You can also choose to send the cards out at a later (specified) date.
If you choose to pick your cards up at a selected retail store they usually
are ready within 1 hour after you've placed your order.
9. Do you ship outside of the US?
Yes, we do.
Orders for all UK and most European countries are printed and mailed from our UK facilities.
Other international orders are shipped from our Northern California print facilities.
Please allow 1-3 days for UK deliveries, 3-5 days for European, and 7-20 days
for all other countries.
10. Are envelopes included?
Yes.
When you request the cards to be shipped to you, there will be a blank
envelope included for each card.
Single cards that are sent directory to a recipient, go out in a regular
envelope and stamp with your return address, as if you had sent it yourself.
11. Can I expedite a shipment to a recipient?
The simple answer is No, but there is a work around.
You can select a shipment with blank envelope, and then change the address
from yours to the recipient.
Keep in mind that it will be delivered with a blank envelope inside a larger
envelope, including a packing slip for the order.
12. What is your return policy?
Greeting Card Universe offers a 30 day satisfaction guarantee on all orders.
If you receive damaged, defective, or incorrectly printed items
(excludes customer added content), we will be happy to provide replacements
free of charge, or issue a full refund. Please notify us within 30 days of
purchase through our Contact Us page. Please include the order number, date
purchased, description and photos showing issue
(required before proceeding with replacements).
Due to the personalized nature of our cards, Greeting Card Universe will not
accept responsibility for the quality of the content added by the customer
including misspelled words, grammatical errors, formatting changes, or
uploaded photos. We will not provide refunds or accept returns for these reasons.
13. What is the handling fee for?
The handling fee is a per order fee, not per card.
It affords us the extra TLC in handling that your order deserves insuring
that your cards arrive in pristine condition - truly a 'white glove" service.
It includes the careful packaging of your cards
(boxes, labels, tape, bubble wrap, etc) and for cards sent directly to your
recipient(s), the gentle handling into envelopes and hand applying of real
postage stamps with great attention to detail.
14. Can I place an order over the phone?
Unfortunately we do not take any phone orders. All orders are placed online.
The online process is easy and painless, thousands of cards are ordered each
day by non-technical users. Please do not hesitate to call, online chat or
email us with any questions you may have.
15. Can I print my address on my blank envelopes?
Yes, but it is a custom request, and more cost effective for orders with
quantities of 200 cards or more.
Please go through the whole personalization and shipping address process,
then call us to finalize your order.
Toll free: 877-347-6784 Mon-Fri, 8AM-5PM PST.
The additional fee for this service is:
| Quantity | Price |
| 0 - 199 | $75.00 (minimum charge) |
| 200 - 299 | $79.00 |
| 300 - 399 | $86.00 |
| 400 - 499 | $93.00 |
| 500 - 599 | $100.00 |
| 600 - 699 | $107.00 |
| 700 - 799 | $114.00 |
| 800 - 899 | $120.00 |
| 900 - 999 | $127.00 |
| 1000 - 1499 | $143.00 |
| 1500 - 1999 | $165.00 |
| 2000+ | $199.00 |
16. Can we place an order using a Purchase Order?
Yes you can, but only by established companies, nonprofits and hospitals.
Orders must contain for 100 cards or more.
Please call or email us for details. Toll free: 877-347-6784,
support@gcuniverse.com.
17. Can I import my addresses and have you mail them?
Yes.
You can import your addresses in a CSV format file.
Best approach is to
use our sample file as your template.
There are no extra fees for this service.
Some helpful hints regarding your import file:
- Do not alter or delete any of the Columns or Column Headings
- Make sure the zipcode column is saved at text
(not numbers) so the leading zero display
- Before importing, your file will needs to be saved in CSV format,
not Excel
- If you have your names in just one field, use the Company field
(and leave First Name and Last Name blank)
- If the Country field is left blank, it'll assume it's USA
18. Are you still offering order pickup at Target and Bartell stores?
Target and Bartell in-store pickup options are no longer available.
19. Why are you charging me sales tax?
As of 4/1/2021, we have started collecting tax for many more states than just California.
This is due to changes in state sales tax laws that now require us to do so.
Taxes are based on the destination state your cards are being shipped to.
Tax Exempt Companies:
Before placing your order, please create an account on our website and email
a copy of your tax seller permit to
support@greetingcarduniverse.com.
Please provide the email address used to create your account as well.
Allow 2 business days to process your request and mark your account for
tax exempt purchases.
Tax amount will be estimated on the shopping cart page
and adjusted accordingly at checkout (confirmation page).
